HP Hewlett Packard Scanner L2698A User Manual

HP Scanjet  
G3110  
User Guide  
 
Contents  
1
 
No light or only dim light is visible in the TMA after selecting a slides or negatives  
scanning shortcut...............................................................................................................19  
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1 How to use the scanner  
This manual describes how to use the HP Scanjet G3110 Photo Scanner.  
This section presents an overview of the scanner and how to use it.  
Where to get additional information  
To access an online version of the scanner user guide, click Start, point to Programs or  
All Programs, point to HP, Scanjet, G3110, and then click User Guide.  
You can get additional information about using this product from the HP Solution Center.  
If you have installed the HP Photosmart software that came with the scanner, double-  
click the HP Solution Center icon on your desktop, and then click Help. Under the  
Documentation section, click Product Help.  
NOTE: If you need the online User Guide in a different language, additional  
translated versions are available on the software CD that came with your product.  
Insert the software CD and click View or Print Guides.  
Accessibility  
This section describes the accessibility options available with this scanner.  
NOTE: The User Guide for this product is in an online format that can be used with  
most screen reader programs. To access the online User Guide, click Start, point to  
Programs or All Programs, point to HP, Scanjet, G3110, and then click User  
Guide.  
Button Disable Utility  
To prevent buttons from being accidentally pushed, you can use the Button Disable Utility  
to disable the buttons. You can use the same utility to re-enable the buttons.  
How to use the scanner  
 
3
             
Chapter 1  
To use the Button Disable Utility, complete the following steps:  
1. On your hard drive, navigate to C:\Program Files\Common Files\Hewlett-Packard  
\Scanjet\G3110\.  
2. Double-click hpbdu.exe.  
The HP Button Disable Utility dialog box is displayed.  
3. Select the scanner, and then click Enable Buttons or Disable Buttons.  
How to use the HP Photosmart software  
When you install the HP Photosmart software, two icons are added to your desktop.  
These icons open programs for scanning and editing your scans.  
HP Solution Center is the program that gets you started scanning  
pictures and documents. Use the HP Solution Center for all of the  
following:  
Perform scanning and copy functions  
Access help and troubleshooting information  
Access the HP Photosmart software to edit your scans  
Modify settings and preferences  
The HP Photosmart software is the program to use for manipulating,  
printing, archiving, and sharing your images after they have been  
scanned. You can get to the HP Photosmart software from the desktop  
icon or through HP Solution Center.  
To start a scan:  
Double-click the HP Solution Center icon on the desktop, click the icon for your device,  
and then click the task you want to perform.  
NOTE: If the HP Solution Center icon is not available on the desktop, click Start,  
point to Programs or All Programs, point to HP, and then click HP Solution  
Center.  
Button and accessories overview  
This section presents an overview of the scanner buttons and the transparent materials  
adapter (TMA).  
Buttons  
Icon  
Feature name  
Description  
Scan button  
Scans pictures, graphics, documents, film, or objects.  
Copy button  
Scans the item and sends it to the printer to make a copy.  
4
How to use the scanner  
 
         
(continued)  
Icon  
Feature name  
Description  
Scan to e-mail  
button  
Scans one or more pages and attaches the file to a new e-  
mail message.  
Scan to PDF  
button  
Scans one or more pages and saves them as a PDF file for  
sharing or storing.  
Transparent materials adapter (TMA)  
You can use the transparent materials adapter (TMA) to scan 35 mm slides or negatives.  
For more information about the TMA, see Scan film.  
Scanning overview  
Start scanning in one of these ways:  
Scan from the scanner buttons  
Use the buttons on the scanner lid for basic scanning functions, such as scanning pictures  
and documents. Instructions for using the scanner buttons are located in this manual.  
For more information about how to use the scanner buttons, see the following topics:  
Scan from the HP Solution Center  
Scan from the HP Solution Center when you want more control during the scanning  
process, such as when you want to preview the image before the final scan, use more  
advanced features, or change scan settings.  
To start the HP Solution Center:  
1. Do one of the following:  
a. On the Windows desktop, double-click the HP Solution Center icon.  
b. On the taskbar, click Start, point to Programs or All Programs, point to HP, and  
then click HP Solution Center.  
2. If you have installed more than one HP device, click the icon for your device. The  
HP Solution Center shows only the functions, settings, and support options that are  
appropriate for the selected HP device.  
Scanning overview  
 
5
           
Chapter 1  
Scan from other software programs  
You can scan an image directly into one of your software programs if the program is  
TWAIN-compliant. Generally, the program is compliant if it has a menu option such as  
Acquire, Scan, or Import New Object. If you are unsure whether the program is  
compliant or what the option is, see the documentation for that program.  
Preview a scanned image  
If you want to preview the scanned image, either begin the scan from the HP Solution  
Center, or click Show a preview in the HP Scanning shortcuts dialog box.  
To change the button settings for the scanner so that the software always prompts you  
with a preview of the picture or document, see Change scan settings.  
Change scan settings  
You can change many scan settings from the HP Solution Center, including:  
Button settings for the scanner  
Settings for the HP Solution Center scan buttons  
Scan preferences, such as automatic exposure  
To view or change the scan settings, open the HP Solution Center and select the device.  
Click Settings, point to Scan Settings, and then select the type of settings you want to  
view or change. To get help with settings, click Help.  
Scan pictures and documents  
Use the Scan button to scan pictures or documents quickly.  
Select original type — document or picture  
You have two choices for original type: Document or Picture. The scanner optimizes  
settings based on your choice. Use the following guidelines to determine the best original  
type for your needs.  
If your original consists of  
Text, or both text and graphics  
A printed photograph or graphic  
Select this original type  
Document  
Picture  
Scan pictures  
Use the Scan button (  
) to scan photos and graphics.  
6
How to use the scanner  
 
                     
For scanning slides or negatives, see Scan film.  
1. Place the original face down on the scanner glass, as indicated by the reference  
marks, and then close the lid.  
2.  
Press the Scan button (  
).  
The Scanning from ... dialog box appears.  
3. Select a scan shortcut; the corresponding settings display to the right.  
NOTE: If you want to preview scans before they are sent to their destination,  
select Show a preview in the HP Scanning shortcuts dialog box.  
4. Click Scan.  
5. If you selected Show a preview and you want to scan another document or picture,  
place the page on the glass and click Add New Selection. The software saves the  
scan to a subfolder in the My Scans folder. The subfolder is named for the current  
year and month. The scanned image is also sent to the HP Photosmart software by  
default.  
When you are finished with all pages, click Finish.  
NOTE: If Show a preview was not selected, you might be prompted to scan  
additional pictures. Click Yes to scan additional pictures, or click No to send the  
scanned image(s) to the specified location.  
Scan multiple pictures with one scan  
You can scan multiple pictures at the same time from the scanner glass.  
Arrange the pictures that you want to scan on the HP scanning device glass. For the best  
results, leave at least 0.25 inches (6 mm) of space between the edges of the pictures.  
Then follow the steps for scanning a picture. For more information, see Scan pictures.  
For more information, go to the Index tab in the onscreen Help. Type multiple in the  
keyword field and click multiple items, scan in the list.  
Scan documents  
Use the Scan button (  
) to scan documents.  
The scanner scans an original document to the destination that is selected in the  
HP Scanning dialog box.  
NOTE: If you want to preview scans before they are sent to their destination, select  
Show a preview in the HP Scanning shortcuts dialog box, or begin your scan from  
the HP Solution Center.  
1. Place the original face down on the scanner glass, as indicated by the reference mark.  
2.  
Press the Scan button (  
). The Scanning from ... dialog box appears.  
3. Select the shortcut you want to use; the corresponding settings display to the right.  
Scan pictures and documents  
 
7
       
Chapter 1  
4. Click Scan.  
5. If you selected Show a preview and you want to scan another document or page,  
place the page on the glass and click Add Pages.  
When you are finished with all pages, click Finish.  
NOTE: If Show a preview was not selected, you might be prompted to scan  
additional documents. Click Yes to scan additional documents, or click No to send  
the scanned image(s) to the specified location.  
Once scans are finished, the software sends the scanned page(s) to the specified  
location.  
Scan to a PDF file  
Use the Scan to PDF button (  
file.  
) to scan a document or picture and save it as a PDF  
1. Place the original face down on the scanner glass, as indicated by the reference mark.  
2.  
Press the Scan to PDF button (  
). The Scanning from ... dialog box appears.  
3. Select the shortcut you want to use; the corresponding settings display to the right.  
4. Click Scan.  
5. If you selected Show a preview and you want to scan another document or page,  
place the page on the glass and click Add Pages.  
When you are finished with all pages, click Finish.  
NOTE: If Show a preview was not selected, you might be prompted to scan  
additional documents or pages. Click Yes to scan additional documents or pages, or  
click No to send the scanned image(s) to the specified location.  
Once scans are finished, the software sends the scanned page(s) to the specified  
location.  
Scan to e-mail  
Follow these instructions to scan pictures or documents from the scanner glass,  
automatically create a new e-mail, and attach the scans to the e-mail message.  
1. Place the original face down on the scanner glass, as indicated by the reference mark.  
2. Press the Scan to E-mail button ( ). The Scanning from ... dialog box appears.  
3. Select the shortcut you want to use; the corresponding settings display to the right.  
4. Click Scan.  
8
How to use the scanner  
 
       
5. If you selected Show a preview and you want to scan another document, page, or  
picture, place the item on the glass and click Add Pages.  
When you are finished with all pages, click Finish.  
NOTE: If Show a preview was not selected, you might be prompted to scan  
additional documents, pages, or pictures. Click Yes to scan additional items, or  
click No to send the scanned image(s) to the specified location.  
6. In the E-mail information of the Scan to E-mail Settings dialog box, enter a subject  
and the e-mail address of the recipient (or click Address Book... to select recipients).  
You can enter multiple e-mail addresses separated by commas.  
To view the attachment before you send the e-mail, double-click the attachment.  
To send yourself a copy of the e-mail, select Send me a copy of this e-mail.  
Make copies  
Use the Copy button ( ) to scan an original and send it to a printer.  
The Copy button is optimized to scan a duplicate of what is on the scanner glass. If you  
want to change the image, such as to lighten or darken it, or to adjust its size, click  
Cancel in the copy progress dialog box. Adjust the settings, and then complete the scan.  
If you use the HP Solution Center, you can also click the Make Copies button and adjust  
the settings in the preview screen.  
1. Place the original face down on the scanner glass, as indicated by the reference  
marks.  
2.  
Press the Copy button ( ).  
3. In the Scan Settings area of the HP Copy dialog, select the type of original  
(Picture or Document, and select appropriate options (available options depend on  
the Original Type selected.  
Click Show preview to preview the scan before sending it to the printer.  
Click Autocrop picture(s) to print each picture individually when copying multiple  
pictures in a single scan.  
Select or specify the Percent Scale (10% to 600%).  
4. In the Print Settings area, click the Output Type (Color or Grayscale), specify the  
Number of Copies, and select a Printer.  
5. Click Start.  
Make copies  
9
 
   
Chapter 1  
Scan film  
This section contains information about using the transparent materials adapter (TMA)  
to scan positives, including 35 mm slides, and negatives.  
Scan positives (such as 35 mm slides) or negatives  
The transparent materials adapter (TMA) in this model enables you to scan four 35 mm  
slides at one time or five negatives.  
Figure 1-1 Scan slides  
Figure 1-2 Scan negatives  
10  
How to use the scanner  
 
     
1. Open the scanner lid.  
2. Remove the negative strip holder from the slide holder.  
3. Do one of the following to load the slides or negatives:  
If you are scanning slides, place the slides into the slide holder. Insert the slides  
with the top of the slides pointing up and with the front of the slides facing you,  
making sure that the slides are flat and do not overlap.  
If you are scanning negatives, do the following:  
a. Remove the light-shield from the negative strip holder.  
b. Slide a negative strip with up to five frames into the negative strip holder so that  
the shiny side of the negative faces you. Negatives are easily damaged, so you  
should touch them only on their edges.  
c. If the negative strip has fewer than five frames, insert the negatives light-shield  
into the negative strip holder, making sure the left edge of the light-shield touches  
the last slide.  
d. Insert the negative strip holder back into the slide holder.  
4. Close the scanner lid.  
5.  
Press the Scan (  
) button on the scanner, or click Scan in HP Solution Center.  
6. Select a scan shortcut appropriate to the film (positives or negatives) you are  
scanning; the corresponding settings display to the right.  
If you want to preview the scanned picture, select the Show a preview check box on  
the screen, or begin the scan from HP Solution Center.  
7. Click Scan.  
8. Follow the instructions on the screen to finish scanning.  
The scan is sent to the default destination.  
9. When the scan is finished, remove the slides. Place the negative strip holder back  
into the scanner lid for convenient storage.  
Tips for scanning transparent items  
To scan items larger than those that the transparent materials adapter (TMA) or  
template accepts, place the transparency on the scanner glass, place a white sheet  
of paper on top of the transparency, and then scan as described in Scan pictures.  
When scanning a 35 mm slide or negative, the scanner software automatically  
enlarges the image to approximately 10 cm x 15 cm (4 x 6 inches). If you want the  
final image to be larger or smaller, use the Resize tool in the scanner software to set  
the scaling to the final size that you select. The scanner will scan the item to the size  
that you select and adjust the scan resolution as appropriate.  
When cropping images, completely remove the borders to reduce excess light  
interference.  
Figure 1-3 A cropped image from a slide  
Scan film  
11  
 
     
2 Care and maintenance  
This section presents information about how to care for and maintain the scanner.  
Occasional cleaning of your scanner helps ensure higher-quality scans. The amount of  
care necessary depends upon several factors, including the amount of use and the  
environment. You should perform routine cleaning as necessary.  
For all care and maintenance procedures required for the scanner, please see the Care  
and maintenance section for your scanner in the onscreen Help. In the HP Solution  
Center, click Help, and then select the Help section for your scanner model.  
Routine cleaning and maintenance should include cleaning the scanner glass and the  
transparent materials adapter (TMA).  
CAUTION: Avoid placing items that have sharp edges in the scanner. Doing so can  
damage the scanner. Before placing an item on the scanner glass, make sure that  
the item does not contain wet glue, correction fluid, or other substances that can be  
transferred to the glass.  
Clean the scanner glass  
1. Disconnect the USB cable and power cable from the scanner.  
2. Clean the glass by using a soft, lint-free cloth that has been sprayed with a mild glass  
cleaner, and dry the glass with a dry, soft, lint-free cloth.  
CAUTION: Use only glass cleaner. Avoid abrasives, acetone, benzene, and  
carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl  
alcohol because it can leave streaks on the glass.  
Do not spray the glass cleaner directly on the glass. If too much glass cleaner is  
applied, the cleaner could run to the edges and damage the scanner.  
3. When you have finished, reconnect the USB cable and power cable to the scanner.  
NOTE: For instructions about how to clean the underside of the scanner glass, visit  
Clean the transparent materials adapter (TMA)  
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with glass cleaner  
and wipe the TMA.  
12  
Care and maintenance  
 
         
Order maintenance and scanner supplies  
You can purchase maintenance parts online at the scanner support Web site at  
www.hp.com/buy/parts or from your local HP dealer.  
Order maintenance and scanner supplies  
13  
 
   
3 Troubleshooting  
This section contains solutions for common problems with the scanner and the  
transparent materials adapter (TMA).  
Scanner initialization or hardware problems  
This section contains solutions for initialization and hardware problems.  
Reset the scanner  
If you receive an error message similar to “Scanner initialization failed” or “Scanner not  
found” when trying to use the scanner, use the following procedure:  
1. Close the HP Photosmart software, if it is open.  
2. Disconnect the cable that connects the scanner to the computer.  
3. Turn the computer off, wait 60 seconds, and then turn the computer on again.  
4. Reconnect the cable that connects the computer and the scanner.  
Make sure that the USB cable is connected to the back of the scanner correctly.  
The USB symbol on the end of the cable (the connector) should be facing up.  
When connected correctly, the USB connector will feel slightly loose. When  
connected incorrectly, the USB plug will feel overly tight.  
Try connecting the USB cable to a different USB port on your computer. If the  
USB cable is connected to a port on the front of the computer, move it to a port  
on the back of the computer.  
5. Ensure that the TMA cable is securely connected.  
Test the scanner hardware  
If you think that the scanner has a hardware problem, verify that the cables are firmly  
connected to the scanner, the computer, and the power source. If the cables are correctly  
connected, verify that the scanner is turned on, and then test the scanner by using the  
following procedure:  
1. Disconnect the USB, power, and TMA cables from the scanner.  
2. Reconnect the USB, power, and TMA cables to the scanner.  
The carriage on the scanner will move forward and backward approximately 25 mm  
(1 inch), and the lamp will turn on.  
14  
Troubleshooting  
 
           
If the carriage does not move and the scanner lamp does not turn on, a problem might  
exist with the scanner hardware. See Scanner has stopped working properly.  
Scanner has stopped working properly  
If the scanner stops scanning, complete the following steps, in order. After each step,  
start a scan to see if the scanner is working. If the problem continues, proceed with the  
next step.  
1. A cable might be loose. Ensure that the USB, power, and TMA cables are securely  
connected.  
2. Turn the scanner off using the power switch, wait 60 seconds, and then turn it back  
on.  
3. Restart your computer.  
4. A software conflict might exist on your computer. You might need to uninstall and then  
reinstall the scanner software.  
a. Click Start, click Settings, and then click Control Panel (in Windows XP and  
Vista, click Start, and then click Control Panel).  
b. Click Add or Remove Programs (in Windows Vista, the Programs and  
Features tool) and then select HP Scanjet G3110.  
c. Click Remove.  
d. Click Add or Remove Programs (in Windows Vista, the Programs and  
Features tool) and then select the HP Photosmart software.  
e. Click Remove.  
5. Reinstall, using the HP Photosmart software CD that came with your scanner. When  
you insert the CD, an installation interface launches automatically. Choose the HP  
Photosmart software to install.  
If the scanner still does not work, visit www.hp.com/support or contact HP Customer  
Support.  
Additional troubleshooting information  
If you have the HP Photosmart software installed, you can use the onscreen Help to solve  
other problems with the scanner. To gain access to the Help, double-click the  
HP Solution Center icon on your desktop, and then click Help. Under the Additional  
Resources section, click Documents, then click Product Help. The Help system  
provides information about the scanner hardware as well as information about the HP  
Photosmart software and HP Scanning software. Also, see Scan troubleshooting in the  
general Troubleshooting and support section of the Help.  
Scanner operation problems  
Scanner operation problems  
 
15  
       
Chapter 3  
Scanner will not turn on  
If the scanner will not turn on when you press the scanner buttons, check for these  
possible problems:  
The scanner might have been unplugged. Check to see that the power cable has not  
become disconnected from the scanner or unplugged from the power source.  
The scanner might be turned off. Check to see that the scanner power switch is in  
the on position.  
Check to see that the TMA cable has not become disconnected from the scanner.  
Scanner does not scan right away  
If the scanner has not been used for a while, the scanner lamp might need to go through  
a warm-up period before scanning can begin. If the scanner lamp needs to warm up, it  
takes a moment after starting the software or pressing a scanner button for scanning to  
begin.  
To change the lamp warm-up setting, open the HP Solution Center, click Settings, and  
then click Scan Preferences.  
Buttons appear not to work  
After each step, start a scan to see if the buttons are working. If not, proceed with the  
next step.  
A cable might be loose. Ensure that the USB cable, the TMA cable, and the power  
cable are securely connected.  
Turn the scanner off using the power switch, and then turn it back on again.  
Restart your computer.  
The buttons might be disabled. Try the following procedure:  
Open Control Panel, select Scanners and Cameras, and then select your  
scanner model from the list.  
Open Properties, and then click the Events tab. From the Scanner events list,  
select Scan button press.  
Ensure that the HP Scanning software option is selected.  
Windows XP and Vista: Ensure the Take No Action option is not selected.  
The Button Disable Utility might have been used to disable the buttons. For more  
information, see Button Disable Utility.  
16  
Troubleshooting  
 
           
Issues with scanning documents or text (OCR)  
The scanner uses optical character recognition (OCR) to convert text on a page to text  
that you can edit on your computer.  
If you scan text but cannot edit it, make sure that you make the following selections  
during scanning:  
HP Scanning (Select Document.)  
Scan to (Select a word-processing program or Save to File.)  
NOTE: If you select Save to File, select a text file type from the File Type  
drop-down list.  
Scanned text might not appear on your computer exactly as it appeared on the  
original, especially if the original contains faint or smudged text. For example, some  
characters might be incorrect or missing. As you edit the text, compare the scanned  
text against the original, and then make corrections as necessary.  
To change text scanning options, click the Scan Document Settings button in the  
initial HP Scanning screen.  
The OCR software is installed by default when you install the HP Scanning software  
during scanner setup. If you use the Custom option when installing the software, you  
can choose not to install the OCR software. Try reinstalling the software using the  
default install options.  
Scanned image is fuzzy  
It is important that the item you scan comes in close contact with the scanner glass. If the  
resulting scanned image is not clear, check to see that the item is in full contact with the  
scanner glass.  
Scanner is scanning items very slowly  
If you are scanning to edit text, the optical character recognition (OCR) software  
program causes the scanner to scan more slowly, which is normal. Wait for the item  
to scan.  
The resolution might be set too high. Reset the resolution to a lower level. The scanner  
software automatically selects the resolution to provide the best balance between  
image quality and file size.  
To change the resolution, open the HP Solution Center, and then click Settings.  
Select Scan Settings. Use the drop-down list to change the resolution.  
Scanner glass needs to be cleaned  
Clean the scanner glass under the following conditions:  
Ink is on the glass.  
Fingerprints are on the glass.  
Items have excessive amount of dust or dirt on them.  
Smudges or other marks appear on scanned images.  
Haze or dust is on the glass.  
Allow the glass to dry thoroughly before scanning another image.  
Scanner operation problems  
 
17  
             
Chapter 3  
For more details, see Care and maintenance.  
Slides, negatives, and TMA issues  
Use this section to help resolve issues with 35 mm slides or 35 mm negatives that have  
been scanned by using the TMA.  
The image cannot be enlarged  
You might have used Zoom in, which only changes the view on the screen. Use  
Resize to change the size of the final scanned image. For more information, go to the  
Index tab in the onscreen Help. Type resize in the keyword field and click images in HP  
Scanning software in the list.  
Incorrect colors print, or the image is too light or dark  
The software might be setting the exposure for the entire area instead of for one slide  
or negative. Select and drag the handles around the selection area until you see the  
image area you want to scan.  
The settings for transparent materials are reversed. Make sure that you have selected  
Scan positives, such as 35 mm slides, using the TMA for slides, or Scan  
negatives using the Transparent Materials Adapter (TMA) for negatives.  
Dots or streaks appear in the scanned image  
Check the original slide or negative for damage or debris.  
Clean the TMA with a dry, soft cloth. If necessary, lightly spray the cloth with a mild  
glass cleaner. Allow the glass to dry thoroughly before scanning another image.  
The scanned images are dark  
Check to see if the TMA light is on before you click Scan or Accept.  
The bulb in the TMA light source might be broken or not working. If the bulb is broken,  
service is required.  
The selection area might not be made correctly. Make a selection area that only  
includes the photo, without borders.  
The TMA does not work at all  
The cable might not be connected correctly. Ensure that the TMA cable is connected  
securely to the TMA port on the back of the scanner.  
18  
Troubleshooting  
 
             
No light or only dim light is visible in the TMA after selecting a slides or negatives  
scanning shortcut  
After each step, start a scan to see if the scanner is working. If not, proceed with the next  
step.  
1. Make sure that the TMA is connected to the scanner.  
2.  
The bulb in the TMA might not be working. Click the Scan button (  
) and look for  
illumination. If the bulb is broken, service is required.  
3. The TMA has a short warm-up mode. Wait a few seconds to see if the light turns on.  
For the best scanning quality, let the TMA light warm up for at least 30 seconds.  
Scanner installation troubleshooting  
This section contains solutions for installation and setup problems.  
Uninstall and reinstall the software  
An incomplete software installation could cause the scanner not to be recognized or the  
software not to launch correctly. Try uninstalling and then reinstalling the HP Scanning  
software. To reinstall the HP Scanning software, you must have the HP Photosmart  
software CD.  
1. Click Start, click Settings, and then click Control Panel (in Windows XP and Vista,  
click Start, and then click Control Panel).  
2. Click Add or Remove Programs (in Windows Vista, the Programs and Features  
tool) and then select HP Scanjet G3110.  
3. Click Remove.  
4. Click Add or Remove Programs (in Windows Vista, the Programs and Features  
tool) and then select the HP Photosmart software.  
5. Click Remove.  
6. Unplug the scanner USB cable from the computer.  
7. Reinstall the software, using the HP Photosmart software CD that came with your  
scanner. When you insert the CD, an installation interface launches automatically.  
Choose the HP Photosmart software to install.  
8. Reconnect the scanner USB cable after the software is installed. For more information  
see Check the cables.  
Scanner installation troubleshooting  
 
19  
         
Chapter 3  
Check the cables  
Cable type  
Action  
Power cable  
The power cable is connected between the scanner and a power outlet.  
Ensure that the power cable is securely connected between the  
scanner and a live electrical outlet or surge protector.  
If the power cable is connected to a surge protector, ensure that the  
surge protector is plugged into an outlet and turned on.  
Turn off the scanner power switch and turn off the computer. After  
60 seconds, turn the scanner back on and then turn on the computer,  
in that order.  
USB cable  
The USB cable is connected between the scanner and the computer.  
Use the cable that was included with the scanner. Another USB cable  
might not be compatible with the scanner.  
Ensure that the USB cable is securely connected between the  
scanner and the computer.  
If the USB cable is connected to a USB port on the front of the  
computer, move it to a USB port on the back of the computer.  
For additional USB troubleshooting information, see www.hp.com/  
support, select your country/region, and then use the search tool to find  
USB troubleshooting topics.  
TMA cable  
The TMA cable is connected between the TMA in the scanner lid and the  
scanner base.  
Ensure the cable is securely connected in the back of the scanner.  
20  
Troubleshooting  
 
   
4 Regulatory information and  
product specifications  
This section contains regulatory information and product specifications for the HP Scanjet  
G3110 scanner and accessories.  
Scanner specifications  
Name  
Description  
Scanner type  
Size  
Flatbed with transparent materials adapter (TMA)  
455 x 304 x 70 mm (17.91 x 11.97 x 2.76 inches)  
2.892 kg (6.37 lbs.)  
Weight  
Scanning element  
Interface  
Charged-coupled device  
USB 2.0 Hi-Speed  
Hardware resolution 4800 x 9600 dpi, 48 bit  
Selectable  
resolution  
12 dpi to 999,999 enhanced dpi at 100 percent scaling  
AC line voltage  
120 V 50 Hz/60 Hz – North America  
100-240 V 50 Hz/60 Hz – Rest of the world  
Regulatory  
information  
Regulatory model identification number: For regulatory identification  
purposes, your product is assigned a Regulatory Model Number. The  
Regulatory Model Number for your product is FCLSD-0802. This  
regulatory number should not be confused with the product name (HP  
Scanjet G3110) or product number (L2698A).  
Energy information  
To learn if your product is Energy Star-qualified, visit www.hp.com, select  
your country/region, and then search on Energy Star.  
Transparent materials adapter (TMA) specifications  
Name  
Description  
Media types  
Power requirements  
Four 35 mm slides or five 35 mm negative frames  
12.4 VDC, 340 mA, 4.22 watts (supplied by scanner)  
Regulatory information and product specifications  
21  
 
                 
Chapter 4  
(continued)  
Name  
Description  
Power consumption and  
regulatory information  
For power consumption data, information on power supplies,  
and regulatory information, see the regulatory_supplement.htm  
file on the HP Photosmart software CD.  
Environmental specifications  
Name  
Description  
Temperature  
Operating the scanner and TMA: 10° to 35°C (50° to 95°F)  
Storage: -40° to 60°C (-40° to 140°F)  
Relative humidity  
Operating the scanner and TMA: 15% to 80% noncondensing  
10° to 35°C (50° to 95°F)  
Storage: up to 90% noncondensing at 0° to 60°C (32° to 140°F)  
NOTE: In the presence of high electromagnetic fields, it is possible the output from  
the HP scanner may be slightly distorted.  
Recycle and restricted material information  
Recycling  
HP offers an increasing number of product return and recycling programs in many  
countries/regions, and partners with some of the largest electronics recycling centers  
throughout the world. HP conserves resources by reselling some of its most popular  
products. For more information regarding recycling of HP products, please visit:  
Product restricted material  
This HP product contains the following material that might require special handling at  
end-of-life: Mercury in the fluorescent lamp in the scanner and/or transparent materials  
adapter (< 5 mg).  
Disposal of mercury can be regulated because of environmental considerations. For  
disposal or recycling information, please contact your local authorities or the Electronic  
Industries Alliance (EIA) (www.eiae.org).  
22  
Regulatory information and product specifications  
 
               
Disposal of Waste Equipment by Users in Private  
Households in the European Union  
This symbol on the product or on its packaging indicates that this product must not be  
disposed of with your other household waste. Instead, it is your responsibility to dispose  
of your waste equipment by handing it over to a designated collection point for the  
recycling of waste electrical and electronic equipment. The separate collection and  
recycling of your waste equipment at the time of disposal will help to conserve natural  
resources and ensure that it is recycled in a manner that protects human health and the  
environment. For more information about where you can drop off your waste equipment  
for recycling, please contact your local city office, your household waste disposal service,  
or the shop where you purchased the product.  
Disposal of Waste Equipment by Users in Private Households in the European Union  
23  
 
   
5 Product support  
This section describes the options for product support.  
Accessibility  
The following accessibility options are available on this scanner:  
Windows environment:  
To prevent buttons from being accidentally pushed, you can use the Button Disable  
Utility to disable the buttons. You can use the same utility to re-enable the buttons.  
For more information about the Button Disable Utility, see Button Disable Utility.  
The scanner User Guide is available in a Help format that is readable by most screen  
readers. To find this file, double-click the HP Solution Center icon on your desktop,  
and then click Help. Under the Additional Resources section, click Documents,  
then click Product Help.  
Customers with disabilities can get help by visiting www.hp.com/hpinfo/community/  
accessibility/prodserv/ (English only).  
Getting assistance  
In order to get the best from your HP product, please consult the following standard HP  
support offerings:  
1. Please consult the product documentation that came with the product.  
Review the troubleshooting section or electronic Help of this manual/CD.  
Review the electronic Help section within the software.  
2. Visit the HP online support at www.hp.com/support or contact your point of  
purchase.  
HP online support is available to all HP customers. It is the fastest source for up-to-  
date product information and expert assistance, including the following features:  
Fast E-mail access to qualified online support specialists  
Software and driver updates for your product  
Valuable product and troubleshooting information for technical issues  
Proactive product updates, support alerts, and HP newsletters (available when  
you register your product)  
3. HP support by phone  
See the phone list at the end of this chapter for support numbers for your country  
or region.  
Support options and fees vary by product, country and language.  
Fees and policies are subject to change without notice. Please check the Web  
site www.hp.com/support for the latest information.  
24  
Product support  
 
         
4. Post-warranty period  
After the limited warranty period, help is available online at www.hp.com/support.  
5. Extending or upgrading your warranty  
If you would like to extend or upgrade the product’s warranty, please contact your  
point of purchase or check the HP Care Pack Services at www.hp.com/support.  
6. If you already purchased an HP Care Pack Service, please check the support  
conditions in your contract.  
Getting assistance  
25  
 
   
Chapter 5  
26  
Product support  
 
Index  
editable text  
troubleshoot 17  
models, scanner 10  
A
accessibility 3  
enable buttons 3  
Energy Star 21  
troubleshoot 18  
accessibility Web site 24  
attachments, e-mail 8  
environmental specifications 22  
O
OCR  
troubleshoot 17  
B
F
blurry images, troubleshoot 17  
buttons  
film, scan  
onscreen Help 3  
operating environment  
specifications 22  
order maintenance supplies 13  
originals  
crop images 11  
models, scanner 10  
scan from 5  
troubleshoot 18  
front panel buttons  
buttons, front panel  
settings 6  
types of 6  
troubleshoot 16  
troubleshoot 16  
P
parts, order 13  
PDF button 4  
PDF, scan to 8  
photographs  
original types 6  
scan 6  
C
cables  
G
troubleshoot 20  
Care Pack Services 25  
clean  
glass, clean 12  
scanner glass 12  
TMA 12  
H
Photosmart  
Help 3  
settings 6  
copy  
crop images 11  
customer support  
Web sites 24  
HP Care Pack Services 25  
HP Photosmart  
uninstall 19  
HP Solution Center  
Help 3  
scan from 5  
humidity specifications 22  
physical specifications 21  
pictures  
original types 6  
scan 6  
scan multiple 7  
scan to e-mail 8  
power supply  
troubleshoot cable 20  
power-on, troubleshoot 16  
preview image 6  
D
disabilities  
customers with 24  
disable buttons 3  
disposal of waste 23  
documents  
scan 7  
I
install software  
troubleshoot 19  
R
scan to e-mail 8  
drawings  
recycling 22  
regulatory model number 21  
remove software 19  
reset scanner 14  
resolution 21  
original types 6  
scan 6  
M
mercury disposal 22  
multiple picture scans 7  
E
restricted material 22  
e-mail scans 8  
N
negatives, scan  
crop images 11  
27  
 
 
Energy Star 21  
order maintenance  
supplies 13  
recycling information 22  
waste disposal  
S
T
scan  
temperature specifications 22  
text, editable  
documents 7  
from the HP Solution  
troubleshoot 17  
TMA  
information 23  
Windows  
accessibility features 24  
from TWAIN software 6  
models, scanner 10  
multiple pictures 7  
original types 6  
pictures 6  
crop images 11  
models, scanner 10  
scan slides or negatives 11  
specifications 21  
troubleshoot 18  
TMA cable  
preview image 6  
to e-mail 8  
transparent items 11  
Scan to E-mail button 4  
scanner  
hardware test 14  
troubleshoot 15  
scanner buttons  
scan from 5  
troubleshoot 20  
transparent materials adapter  
(TMA)  
crop images 11  
models, scanner 10  
specifications 21  
troubleshoot 18  
troubleshoot  
scanner glass, clean 12  
scanner specifications 21  
size specifications, scanner 21  
slides, scan  
fuzzy images 17  
installation 19  
crop images 11  
models, scanner 10  
reset scanner 14  
slides 18  
troubleshoot 18  
software  
test scanner hardware 14  
TMA 18  
Help 3  
scan from 6  
turn on, troubleshoot 16  
TWAIN  
troubleshoot installation 19  
uninstall 19  
Solution Center  
Help 3  
U
uninstall software 19  
USB cable  
scan from 5  
troubleshoot 20  
specifications  
V
environmental 22  
scanner 21  
voltage specifications 21  
TMA 21  
speed  
troubleshoot 16, 17  
storage specifications 22  
supplies, maintenance 13  
W
warranty  
extended 25  
waste disposal 23  
Web sites  
accessibility 24  
28  
 

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