Hotpoint Washer WMD 962 P G A K User Manual

Instructions for use  
WASHING MACHINE  
Contents  
GB  
Installation, 2-3-4-5  
Unpacking and levelling  
GB  
Connecting the electricity and water supplies  
The first wash cycle  
English,1  
Technical data  
Description of the washing machine, 6-7  
Control panel  
Display  
Running a wash cycle, 8  
Wash cycles and functions, 9  
Table of wash cycles  
Wash functions  
Detergents and laundry, 10  
Detergent dispenser drawer  
Preparing the laundry  
WMD 962 P/G/A/K  
Special wash cycles  
Load balancing system  
Precautions and tips, 11  
General safety  
Disposal  
Opening the porthole door manually  
Care and maintenance, 12  
Cutting off the water or electricity supply  
Cleaning the washing machine  
Cleaning the detergent dispenser drawer  
Caring for the door and drum of your appliance  
Cleaning the pump  
Checking the water inlet hose  
Troubleshooting, 13-14  
Assistance, 15-16  
1
 
Connecting the drain hose  
• the supply voltage is included within the values indica-  
GB  
ted on the Technical Data Plate fixed on the machine.  
Connect the drain hose,  
without bending it, to a  
draining duct or a wall drain  
situated between 65 and  
100 cm from the floor;  
• the socket is compatible with the washing machines  
plug. If this is not the case, replace the socket or the  
plug.  
65 - 100 cm  
Your appliance is now supplied with a 13 amp fused plug  
it can be plugged into a 13 amp socket for immediate use.  
Before using the appliance please read the instructions below.  
WARNING - THIS APPLIANCE MUST BE EARTHED.  
THE FOLLOWING OPERATIONS SHOULD BE CARRIED  
OUT BY A QUALIFIED ELECTRICIAN.  
The drain hose may be  
connected to an under-sink  
trap. Before connecting the  
drain hose from the machine  
ensure that any blanks or  
removable ends have been  
taken off the spigot.  
Replacing the fuse:  
When replacing a faulty fuse, a 13 amp ASTA approved  
fuse to BS 1362 should always be used, and the fuse  
cover re-fitted. If the fuse cover is lost, the plug must not  
be used until a replacement is obtained.  
Where it connects to  
the waste water pipe  
cut end off spigot or  
remove the blanking cap  
Replacement fuse covers:  
If a replacement fuse cover is fitted, it must be of the  
correct colour as indicated by the coloured marking or the  
colour that is embossed in words on the base of the plug.  
Replacements can be obtained directly from your nearest  
Service Depot.  
If it is placed over the edge  
of a basin or sink be sure  
the free end of the hose  
should not be underwater.  
Removing the plug:  
If your appliance has a non-rewireable moulded plug and  
you should wish to re-route the mains cable through parti-  
tions, units etc., please ensure that either:  
the plug is replaced by a fused 13 ampere rewireable plug  
bearing the BSI mark of approval.  
or:  
the mains cable is wired directly into a 13 amp cable out-  
let, controlled by a switch, (in compliance with BS 5733)  
which is accessible without moving the appliance.  
! We advise against the use of hose extensions; in case of  
absolute need, the extension must have the same diameter  
as the original hose and must not exceed 150 cm in length.  
Ensure that if the drain hose is pushed into a standpipe, that  
the end does not go down more than 15cms (6 inches). If  
the hose is pushed down too far, this may cause the machi-  
ne to self -syphon ie. continuously empty as it is filling.  
Disposing of the plug:  
Ensure that before disposing of the plug itself, you make  
the pins unusable so that it cannot be accidentally inserted  
into a socket.  
Electric connection  
Instructions for connecting cable to an alternative plug:  
Important: the wires in the mains lead are coloured in  
accordance with the following code:  
Before plugging the appliance into the mains socket, make  
sure that:  
Green & Yellow  
Blue  
Earth  
Neutral  
Live  
the socket is earthed and in compliance with the appli-  
cable law;  
Brown  
the socket is able to sustain the appliances maximum  
power load indicated in the Technical details table (see  
page 5);  
3
 
As the colours of the wires in the lead may not correspond  
with the coloured markings identifying the terminals in your  
plug, proceed as follows:  
Connect Green & Yellow wire to terminal marked E or  
or coloured Green or Green & Yellow.  
The first wash cycle  
GB  
Once the appliance has been installed, and before you use  
it for the first time, run a wash cycle with detergent and no  
laundry, using the wash cycle  
.
Connect Brown wire to terminal marked L or coloured  
Red.  
Connect Blue wire to terminal marked N or coloured Black.  
If a 13 amp plug (BS 1363) is used it must be fitted with a  
13 amp fuse, either in the plug or adaptor or at the distri-  
bution board.  
If you are in any doubt regarding the electrical supply to  
your machine, consult a qualified electrician before use.  
How to connect an alternative plug:  
The wires in this mains lead are coloured in accordance  
with the following code:  
BLUE  
BROWN  
NEUTRAL (N)  
LIVE (L)  
GREEN & YELLOW  
EARTH (E)  
GREEN &  
YELLOW  
13 ampere fuse  
BROWN  
BLUE  
CROSS-BAR  
CORD GRIP  
Disposing of the appliance:  
When disposing of the appliance please remove the plug by  
cutting the mains cable as close as possible to the plug body  
and dispose of it as described above.  
! The washing machine should not be installed in an ou-  
tdoor environment, not even where the area is sheltered,  
because it may be very dangerous to leave it exposed to  
damp, rain and thunderstorms.  
! When the washing machine is installed, the mains socket  
must be within easy reach.  
! Do not use extensions or multiple sockets.  
! The power supply cable must never be bent or dange-  
rously compressed.  
! The power supply cable must only be replaced by an  
authorised serviceman.  
Warning! The company denies all liability if and when these  
norms are not respected.  
4
 
GB  
Technical data  
Model  
WMD 962 P/G/A/K  
width 59.5 cm  
height 85 cm  
depth 60 cm  
Dimensions  
Capacity  
from 1 to 8 kg  
Electrical  
please refer to the technical data plate  
fixed to the machine  
connections  
maximum pressure 1 MPa (10 bar)  
Water connections minimum pressure 0.05 MPa (0.5 bar)  
drum capacity 62 litres  
Spin speed  
up to 1600 rotations per minute  
Energy rated  
programmes  
according to  
regulation  
programme  
temperature 60°C (Press TEMPERATURE  
button); using a load of 8 kg.  
(90°C);  
EN 60456  
This appliance conforms to the following  
EC Directives:  
- 2004/108/EC (Electromagnetic Compatibility)  
- 2006/95/EC (Low Voltage)  
- 2002/96/EC  
5
 
Description of the washing machine  
Control panel  
GB  
CHILD LOCK  
button  
SPIN SPEED  
ON/OFF  
button  
button  
DISPLAY  
START/PAUSE  
Detergent dispenser drawer  
MEMORY  
button with  
button  
FUNCTION  
indicator light  
WASH  
CYCLE  
SELECTOR  
buttons  
buttons  
DELAY  
START button  
TEMPERATURE  
button  
Detergent dispenser drawer: used to dispense deter-  
gents and washing additives (see “Detergents and laundry”).  
CHILD LOCK button: to activate the control panel lock,  
press and hold the button for approximately 2 seconds.  
When the symbol is illuminated, the control panel is locked.  
This means it is possible to prevent wash cycles from  
being modified accidentally, especially where there are  
children in the home. To deactivate the control panel lock,  
press and hold the button for approximately 2 seconds.  
ON/OFF button : press this briefly to switch the ma-  
chine on or off. The START/PAUSE indicator light, which  
flashes slowly in a green colour shows that the machine is  
switched on. To switch off the washing machine during the  
wash cycle, press and hold the button for approximately 2  
seconds; if the button is pressed briefly or accidentally the  
machine will not switch off. If the machine is switched off  
during a wash cycle, this wash cycle will be cancelled.  
DELAY START button  
: press to set a delayed start  
time for the selected wash cycle. The delay time will be  
shown on the display.  
WASH CYCLE SELECTOR buttons: used to set the  
desired wash cycle (see “Table of wash cycles”).  
START/PAUSE button with indicator light: when the gre-  
en indicator light flashes slowly, press the button to start a  
wash cycle. Once the cycle has started the indicator light  
will remain lit in a fixed manner. To pause the wash cycle,  
press the button again; the indicator light will flash in an  
MEMORY button: press and hold the button to store a  
cycle with your own set of preferences in the memory of  
the machine. To recall a previously stored cycle, press the  
MEMORY button.  
orange colour. If the symbol  
is not illuminated, the door  
may be opened. To start the wash cycle from the point at  
which it was interrupted, press the button again.  
FUNCTION buttons: press the button to select the  
desired function. The corresponding indicator light on the  
display will switch on.  
Standby mode  
This washing machine, in compliance with new energy sa-  
ving regulations, is fitted with an automatic standby system  
which is enabled after about 30 minutes if no activity is  
detected. Press the ON-OFF button briefly and wait for the  
machine to start up again.  
SPIN button : press to reduce or completely exclude  
the spin cycle - the value is indicated on the display.  
TEMPERATURE button : press to decrease the tem-  
perature: the value will be shown on the display.  
6
 
Display  
GB  
F
A
X
B
Z
D
E
C
Y
F
F
L
The display is useful when programming the machine and provides a great deal of information.  
The two upper strings A and B provide details of the wash cycle selected, the wash cycle phase in progress and all informa-  
tion relating to the progress status of the wash cycle.  
String C shows the time remaining until the end of the wash cycle in progress and, if a DELAYED START has been set, the  
time remaining until the start of the selected wash cycle.  
String D shows the maximum spin speed value (this depends on the selected wash cycle); if the wash cycle does not include  
a spin cycle, the string remains unused.  
String E shows the maximum temperature value which may be selected (this depends on the wash cycle used); if the tempe-  
rature of the wash cycle cannot be modified, the string remains unused.  
Indicator lights F correspond to the functions and light up when the selected function is compatible with the set wash cycle.  
Door locked symbol  
If the symbol is lit, this indicates that the washing machine door is blocked to prevent it from being opened accidentally. To  
prevent any damage from occurring, wait for the symbol to switch itself off before opening the appliance door.  
N.B.: if the DELAYED START function has been activated, the door cannot be opened; pauses the machine by pressing the  
START/PAUSE button if you wish to open it.  
! The first time the machine is switched on, you will be asked to select the language and the display will automatically show  
the language selection menu.  
To select the desired language press the X and Y buttons; to confirm the selection press the Z button.  
If you wish to change the selected language, simultaneously press and hold all the three buttons marked with an L in the  
figure, until you hear a beep. Switch the machine on again; the language selection menu will be displayed.  
7
 
Running a wash cycle  
1. SWITCH THE MACHINE ON. Press the On/Off  
button ; the text HELLO will appear on the display  
and the START/PAUSE indicator light will flash slowly in  
a green colour.  
! The functions may affect the recommended load value  
GB  
and/or the duration of the cycle.  
7. START THE PROGRAMME. Press the START/  
PAUSE button. The corresponding indicator light will  
become green, remaining lit in a fixed manner, and the  
door will be locked (the DOOR LOCKED symbol will be  
on). During the wash cycle, the name of the phase in  
progress will appear on the display. To change a wash  
cycle while it is in progress, pause the washing machine  
using the START/PAUSE button (the START/PAUSE  
indicator light will flash slowly in an orange colour); then  
select the desired cycle and press the START/PAUSE  
button again.  
2. LOAD THE LAUNDRY. Open the porthole door.  
Load the laundry, making sure you do not exceed  
the maximum load value indicated in the table of  
programmes on the following page.  
3. MEASURE OUT THE DETERGENT. Open the  
detergent dispenser drawer and pour the detergent into  
the relevant compartments as described in “Detergents  
and laundry”.  
To open the door while a cycle is in progress, press  
the START/PAUSE button; if the DOOR LOCKED  
symbol is switched off the door may be opened. Press  
the START/PAUSE button again to restart the wash  
cycle from the point at which it was interrupted.  
4. CLOSE THE DOOR.  
5. SELECT THE WASH CYCLE. Press one of the WASH  
CYCLE SELECTOR buttons to select the required wash  
cycle; the name of the wash cycle will appear on the  
display. A temperature and spin speed is set for each  
wash cycle; these may be adjusted. The duration of the  
cycle will appear on the display.  
8. THE END OF THE WASH CYCLE. This will be  
indicated by the text “END OF CYCLE” on the display;  
when the DOOR LOCKED  
symbol switches off  
the door may be opened. Open the door, unload the  
laundry and switch off the machine.  
6. CUSTOMISE THE WASH CYCLE. Use the relevant  
buttons:  
! If you wish to cancel a cycle which has already begun,  
Modifying the temperature and/or spin  
speed. The machine automatically selects the  
maximum temperature and spin speed set for the  
selected wash cycle; these values cannot therefore  
be increased. The temperature can be decreased by  
press and hold the  
button. The cycle will be stopped  
and the machine will switch off.  
pressing the  
setting is reached. The spin speed may be progressively  
reduced by pressing the button, until it is completely  
button, until the cold wash “OFF”  
excluded (the “OFF” setting). If these buttons are  
pressed again, the maximum values are restored.  
Setting a delayed start.  
To set a delayed start for the selected programme,  
press the corresponding button repeatedly until the  
required delay period has been reached. When this  
option is enabled, the  
symbol lights up on the  
display. To remove the delayed start function press the  
button until the text “OFF” appears on the display.  
Modifying the cycle settings.  
Press the button to enable the function; the indicator  
light corresponding to the button will switch on.  
Press the button again to disable the function; the  
indicator light will switch off.  
! If the selected function is not compatible with the  
programmed wash cycle, the indicator light will flash  
and the function will not be activated.  
! If the selected function is not compatible with  
another function which has been selected previously,  
the indicator light corresponding to the first function  
selected will flash and only the second function will  
be activated; the indicator light corresponding to the  
enabled function will remain lit.  
8
 
Wash cycles and functions  
Table of wash cycles  
Max. load  
(kg)  
GB  
Detergents  
Max. Max.  
Cycle  
duration  
Description of the wash cycle  
temp. speed  
(°C) (rpm)  
Fabric  
Mini Eco  
Wash  
Normal  
softener  
load Wash  
Everyday wash cycles (Daily)  
Cottons (*): extremely soiled whites.  
90° 1600  
60° 1600  
40° 1600  
8
8
4
4
8
8
Cottons: heavily soiled whites and resistant colours.  
Cottons (**): lightly soiled whites and delicate colours.  
8
4
8
3
3
3
8
Synthetics (1st press of the button): heavily soiled resistant colours.  
Synthetics (2st press of the button): lightly soiled resistant colours.  
Synthetics (3st press of the button): lightly soiled resistant colours.  
Bed & Bath: washes bathroom laundry and bedlinen.  
50°  
40°  
30°  
800  
800  
800  
3,5  
3,5  
3,5  
8
1,5  
1,5  
1,5  
4
60° 1600  
Fastwash 60' (1st press of the button): to refresh lightly soiled garments  
60° 1600  
3
3
-
-
3
3
quickly (not suitable for wool, silk and clothes which require washing by hand).  
Fastwash 30' (2st press of the button): to refresh lightly soiled garments  
quickly (not suitable for wool, silk and clothes which require washing by hand).  
30°  
800  
Special cycles / Memory  
M Memory: allows for any wash cycle to be stored.  
Wool: for wool, cashmere, etc.  
40°  
30°  
600  
0
2
2
1
1
-
-
Silk/Curtains: for garments in silk and viscose, lingerie.  
Partial wash cycles  
Fast Spin cottons (1st press of the button)  
-
-
-
-
1600  
800  
1600  
0
-
-
-
-
-
-
8
3,5  
8
-
-
-
-
-
-
Slow spin delicates (2st press of the button)  
Rinse cottons (1st press of the button)  
Pump out (2st press of the button)  
-
4
-
8
The length of cycle shown on the display or in this booklet is an estimation only and is calculated assuming standard working conditions. The actual duration  
can vary according to factors such as water temperature and pressure, the amount of detergent used, the amount and type of load inserted, load balancing  
and any wash options selected.  
For all Test Institutes:  
(*) Test wash cycle in compliance with regulation EN 60456: set wash cycle  
(90°C); temperature of 60°C (Press TEMPERATURE button).  
(*) Long wash cycle for cottons: set wash cycle  
(**) Short wash cycle for cottons.  
(90°C); temperature of 40°C (Press TEMPERATURE button).  
Wash functions  
Super Wash  
Mini Load  
This function is recommended for when the load of  
laundry is equal to half, or less than half, of the maximum  
recommended load (see Table of wash cycles).  
Because a greater quantity of water is used in the initial  
phase of the cycle, and because of the increased cycle  
duration, this function offers a high-performance wash.  
! It cannot be used in conjunction with the “Fastwash 60’”,  
“Fastwash 30’”, and “Pump out” programmes.  
! It cannot be used with the  
cycles”.  
,
,
and “Partial wash  
Timer Saver  
Reduces the duration of the wash cycle.  
Reduced Creases  
By selecting this function, the wash and spin cycles will be  
modified in order to reduce the formation of creases. At the end  
of the cycle the washing machine will perform slow rotations of  
thedrum;theReducedcreasesandSTART/PAUSEindicator  
lightswillflash(orange)andthetextENDOFCYCLEwillappear  
on the display. To end the cycle, press the START/PAUSE  
button or the “Reduced creases” button.  
For the Silk/Curtains cycle, the machine will end the cycle  
while the laundry is soaking; the “Reduced creases” and  
START/PAUSE indicator lights will flash (orange) and the  
text “RINSE HOLD” will appear on the display. To drain the  
water so that the laundry may be removed, press the START/  
PAUSE button or the “Reduced creases” button.  
!It cannot be used with the  
,
,
and “Partial wash cycles”.  
Eco Wash  
The Eco Wash function saves energy by not heating the  
water used to wash your laundry – an advantage both to  
the environment and to your energy bill. Instead, intensified  
wash action and water optimisation ensure great wash  
results in the same average time of a standard cycle.  
For the best washing results we recommend the usage of  
a liquid detergent.  
! It cannot be used with the  
cycles”.  
,
, and “Partial wash  
! It may not be used with the , “Fastwash 30’”, and  
“Pump out” programmes.  
9
 
Detergents and laundry  
Detergent dispenser drawer  
Special wash cycles  
GB  
Good washing results also depend on the correct dose of  
detergent: adding too much detergent will not necessarily  
result in a more efficient wash, and may in fact cause a  
build up on the inside of your appliance and contribute to  
environmental pollution.  
Fastwash 30’: this wash cycle was designed to wash  
lightly soiled garments quickly: it lasts just 30 minutes and  
therefore saves both energy and time. By selecting this  
wash cycle ( at 30°C), it is possible to wash different  
fabrics together (except for wool and silk items), with a  
maximum load of 3 kg.  
! Do not use hand washing detergents because these  
create too much foam.  
Silk: use special wash cycle  
to wash all silk garments.  
We recommend the use of special detergent which has  
been designed to wash delicate clothes.  
Curtains: fold curtains and place them in a pillow case or  
Open the detergent di-  
spenser drawer and pour  
in the detergent or washing  
additive, as follows.  
mesh bag. Use wash cycle  
.
Wool: Hotpoint is the only washing machine manufacturer  
to have been awarded the prestigious Woolmark Platinum  
Care endorsement (M.0508) by the Woolmark Company,  
which means that all woollen garments may be washed  
in the washing machine, even those which state “hand  
*
1
2
wash only”  
on the label. Wash cycle  
therefore offers  
complete peace of mind when washing woollen garments  
in the washing machine (max. load 2 kg) and guarantees  
optimal performance.  
!Do not pour detergent into the middle compartment (*).  
Detergent should only be poured into the compartment 1.  
Load balancing system  
Before every spin cycle, to avoid excessive vibrations and  
to distribute the load in a uniform manner, the drum rotates  
continuously at a speed which is slightly greater than the  
washing rotation speed. If, after several attempts, the load  
is not balanced correctly, the machine spins at a reduced  
spin speed. If the load is excessively unbalanced, the  
washing machine performs the distribution process instead  
of spinning. To encourage improved load distribution and  
balance, we recommend small and large garments are  
mixed in the load.  
compartment 1: Detergent for the wash cycle  
(powder or liquid)  
For best results liquid detergent should be poured in the  
dispenser immediately before the start of the programme.  
compartment 2: Additives (fabric softeners, etc.)  
The fabric softener should not overflow the grid.  
Preparing the laundry  
• Divide the laundry according to:  
- the type of fabric/the symbol on the label  
- the colours: separate coloured garments from whites.  
• Empty all garment pockets and check the buttons.  
• Do not exceed the listed values, which refer to the weight  
of the laundry when dry:  
Durable fabrics: max. 8 kg  
Synthetic fabrics: max. 3,5 kg  
Delicate fabrics: max. 2 kg  
Wool: max. 2kg  
Silk: max. 2 kg  
How much does your laundry weigh?  
1 sheet 400-500 g  
1 pillow case 150-200 g  
1 tablecloth 400-500 g  
1 bathrobe 900-1200 g  
1 towel 150-250 g  
10  
 
Precautions and tips  
! This washing machine was designed and constructed in  
accordance with international safety regulations. The fol-  
lowing information is provided for safety reasons and must  
therefore be read carefully.  
Opening the porthole door manually  
GB  
In the event that it is not possible to open the porthole  
door due to a powercut, and if you wish to remove the  
laundry, proceed as follows:  
General safety  
1. remove the plug from the  
electrical socket.  
• This appliance was designed for domestic use only.  
2. make sure the water level  
inside the machine is lower  
than the door opening; if it  
is not, remove excess water  
using the drain hose, collec-  
ting it in a bucket as indicated  
in the figure.  
• This appliance is not intended for use by persons (inclu-  
ding children) with reduced physical, sensory or mental  
capabilities, or lack of experience and knowledge, unless  
they have been given supervision or instruction concer-  
ning use of the appliance by a person responsible for  
their safety. Children should be supervised to ensure that  
they do not play with the appliance.  
• Do not touch the machine when barefoot or with wet or  
damp hands or feet.  
3. using a screwdriver, remo-  
ve the cover panel on the lo-  
wer front part of the washing  
machine (see figure).  
• Do not pull on the power supply cable when unplugging  
the appliance from the electricity socket. Hold the plug  
and pull.  
• Do not open the detergent dispenser drawer while the  
machine is in operation.  
• Do not touch the drained water as it may reach extreme-  
ly high temperatures.  
• Never force the porthole door. This could damage the safety  
lock mechanism designed to prevent accidental opening.  
• If the appliance breaks down, do not under any circum-  
stances access the internal mechanisms in an attempt  
to repair it yourself.  
• Always keep children well away from the appliance while  
it is operating.  
• The door can become quite hot during the wash cycle.  
• If the appliance has to be moved, work in a group of two  
or three people and handle it with the utmost care. Never  
try to do this alone, because the appliance is very heavy.  
• Before loading laundry into the washing machine, make  
sure the drum is empty.  
4. pull outwards using the tab as indicated in the figure,  
until the plastic tie-rod is freed from its stop position; pull  
downwards and open the door at the same time.  
Disposal  
5. reposition the panel, making sure the hooks are securely  
in place before you push it onto the appliance.  
Disposing of the packaging materials: observe local regu-  
lations so that the packaging may be re-used.  
The European Directive 2002/96/EC on Waste Electrical  
and Electronic Equipment, requires that old household  
electrical appliances must not be disposed of in the normal  
unsorted municipal waste stream. Old appliances must be  
collected separately in order to optimise the recovery and  
recycling of the materials they contain and reduce the im-  
pact on human health and the environment. The crossed  
out “wheeled bin” symbol on the product reminds you of  
your obligation, that when you dispose of the appliance it  
must be separately collected. Consumers should contact  
their local authority or retailer for information concerning the  
correct disposal of their old appliance.  
11  
 
Care and maintenance  
2. unscrew the lid by rota-  
ting it anti-clockwise (see  
figure): a little water may  
trickle out. This is perfectly  
normal;  
Cutting off the water and electricity  
supplies  
GB  
• Turn off the water tap after every wash cycle. This will limit  
wear on the hydraulic system inside the washing machine  
and help to prevent leaks.  
• Unplug the washing machine when cleaning it and du-  
ring all maintenance work.  
Cleaning the washing machine  
3. clean the inside thoroughly;  
4. screw the lid back on;  
5. reposition the panel, making sure the hooks are securely  
in place before you push it onto the appliance.  
The outer parts and rubber components of the appliance  
can be cleaned using a soft cloth soaked in lukewarm  
soapy water. Do not use solvents or abrasives.  
Cleaning the detergent dispenser drawer  
Checking the water inlet hose  
Remove the dispenser by  
raising it and pulling it out  
(see figure).  
Wash it under running wa-  
ter; this operation should be  
repeated frequently.  
1
Check the inlet hose at least once a year. If there are any  
cracks, it should be replaced immediately: during the wash  
cycles, water pressure is very strong and a cracked hose  
could easily split open.  
! Never use second-hand hoses.  
2
Caring for the door and drum of your  
appliance  
• Always leave the porthole door ajar in order to prevent  
unpleasant odours from forming.  
Cleaning the pump  
The washing machine is fitted with a self-cleaning pump  
which does not require any maintenance. Sometimes, small  
items (such as coins or buttons) may fall into the pre-cham-  
ber which protects the pump, situated in its bottom part.  
! Make sure the wash cycle has finished and unplug the  
appliance.  
To access the pre-chamber:  
1. using a screwdriver,  
remove the cover panel  
on the lower front part of  
the washing machine (see  
figure);  
12  
 
Troubleshooting  
Your washing machine could fail to work. Before contacting the Technical Assistance Centre (see “Assistance”), make sure  
that the problem cannot be not solved easily using the following list.  
GB  
Problem:  
Possible causes / Solutions:  
The machine does not switch on.  
• The appliance is not plugged into the socket fully, or not enough to make contact.  
• There is no power to the socket, or the fuse has blown in the mains plug.  
The wash cycle does not start.  
• The door is not closed properly.  
• The ON/OFF button has not been pressed.  
• The START/PAUSE button has not been pressed.  
• The water tap has not been turned on to allow water to flow into the machine.  
• A delayed start has been set (see “Running a wash cycle”).  
The machine does not fill with wa-  
• The water inlet hose is kinked.  
ter or “NO WATER CHECK SUPPLY • The water inlet hose is not connected to the water supply.  
appears on the display.  
• The water pressure is too low.  
• The water tap has not been turned on to allow water to flow into the machine.  
• There is no water supply to the house.  
• The inlet valve filter is blocked.  
• The START/PAUSE button has not been pressed.  
The machine continuously fills with • The top of the drain hose is too low - It must be fitted at a height between 65  
water and continually drains away  
or Water left in the drum  
or Stuck on wash.  
and 100 cm from the floor (see “Installation”).  
• The drain hose is connected incorrectly to the sink trap allowing water to run  
into the machine, the drain hose must be positioned higher than the bottom of  
the sink to prevent water flowing down the drain hose.  
• The end of the drain hose has been pushed too far down the standpipe, the  
‘U’ bracket should be fitted 100 mm from the end of the drain hose.  
The machine does not drain or spin • The Pump filter is blocked.  
or F05 error code in the display. • The drain hose is kinked (see “Installation”).  
• New Installation - The blanking cap or spigot has not been removed if con-  
nected under a sink.  
• The drain hose or sink trap is blocked.  
• The wash cycle does not include draining, some wash cycles require the drain  
phase to be started manually.  
• The REDUCED CREASES function button has been activated. To complete the  
wash cycle, press the START/PAUSE button (see “Wash cycles and functions”).  
• The ‘Spin Speed’ selector knob is in the “OFF” position.  
The machine does not heat or poor • The ‘Temperature’ selector knob is in the “OFF” position.  
wash results.  
The programme takes too long  
or The Display changes the estima-  
ted ‘Time to End’ during the pro-  
gramme.  
• Programme times will vary due to water pressure, the incoming water tempera-  
ture and if the wash load goes out of balance. This will increase the programme  
times accordingly (see ‘ The machine wont spin properly’ below).  
The machine vibrates a lot during  
the spin cycle.  
• The feet have not been adjusted, enabling the machine to rock.  
• New Installation - Either the Transit Bolts including the plastic spacers, or the  
Polystyrene Packaging have not been removed when installing the machine.  
• The machine is trapped between cabinets and/or walls.  
• The load is in a slight out of balance condition and machine is spinning, but at  
a lower speed.  
13  
 
The machine is noisy.  
• There will always be some motor, pump and drum noise during spin.  
GB  
The machine wont spin properly.  
• Out of Balance detected when attempting to go into a spin cycle - If this  
happens the machine will continue to try to repeat the distribution of the load  
required before the machine will go into higher spin speeds - This will increase  
the programme time accordingly. This is a safety feature to prevent damage.  
Out of Balance can be caused by washing a single heavy item (eg duvet, quilt,  
etc). - Try the programme again using a different load.  
The machine leaks from the di-  
spenser.  
• The dispenser drawer is blocked with detergent and requires cleaning.  
• The water pressure is too high and requires turning down - turn down the tap  
on the water supply pipe slightly and try again.  
• The machine is tilting forwards - It must be level when in its final position.  
The machine leaks (other than  
dispenser).  
• The fill hose is loose, check both the cabinet and tap ends.  
• The fill hose is tight but still leaks, if so replace the rubber washers, or the fill  
hose is missing the rubber washer.  
• The drain hose is not fixed in properly.  
The indicator lights on the console • Switch off the machine and unplug it, wait for approximately 1 minute and then  
are flashing rapidly.  
switch it back on again If the problem persists contact the Technical Assistance  
Service.  
The machine smells.  
• The machine requires a service wash. Run a 90 degree wash cycle with deter-  
gent and no laundry.  
The machine door cannot be  
opened.  
• The door will not open until the door lock indicator light goes out shortly after  
the program has finished.  
Door Seal damaged at the bottom. • The door seal has drainage holes at the bottom - This is normal.  
The water level is too low when  
the machine is washing.  
• The water level is correct if it can be seen at the bottom of the door.  
There is too much foam.  
• The detergent is not suitable for machine washing (it should display the text  
‘for washing machines’ or ‘hand and machine wash’ or the like).  
Too much detergent was used - less detergent is required in soft water.  
After completing the programme,  
or before starting a programme,  
the machine has turned itself off  
(no lights).  
To comply with new energy saving regulations the machine is fitted with an  
automatic standby system. Press ‘ON/OFF’ button for 3 seconds to activate  
the machine, it can then either be switched off or a new programme selected.  
General.  
Your washing machine contains sensors that monitor progress during the wash  
cycle (eg: Water Levels, Temperatures, Out of Balance loads, Wash time/pro-  
gress).  
Normally, if your machine successfully completes the cycle, there is unlikely to  
be anything wrong!  
Remember, you will be charged for a service call for problems caused by incorrect installation, as listed  
above.  
Not emptying contents from pockets may cause pump or drain blockages, or may damage the machine.  
Do not wash items which do not have a wash label, or wash items that are not intended as machine  
washable.  
14  
 
Assistance  
Guarantee  
12 Months Parts and Labour Guarantee  
GB  
Your appliance has the benefit of our manufacturers guarantee, which covers the cost of breakdown repairs  
for twelve months from the date of purchase.  
This gives you the reassurance that if, within that time, your appliance is proven to be defective because of  
either workmanship or materials, we will, at our discretion, either repair or replace the appliance at no cost  
to you.  
This guarantee is subject to the following conditions:  
-
The appliance has been installed and operated correctly and in accordance with our  
operating and maintenance instructions.  
-
-
-
The appliance is used only on the electricity or gas supply printed on the rating plate.  
The appliance has been used for normal domestic purposes only.  
The appliance has not been altered, serviced, maintained, dismantled, or otherwise  
interfered with by any person not authorised by us.  
-
-
-
Any repair work must be undertaken by us or our appointed agent.  
Any parts removed during repair work or any appliance that is replaced become our property.  
The appliance is used in the United Kingdom or Republic of Ireland.  
The guarantee does not cover:  
-
-
-
Damage resulting from transportation, improper use, neglect or interference or as a result  
of improper installation.  
Replacement of any consumable item or accessory . These include but are not limited to: plugs,  
cables, batteries, light bulbs, fluorescent tubes and starters, covers and filters.  
Replacement of any removable parts made of glass or plastic.  
THIS GUARANTEE WILL NOT APPLY IF THE APPLIANCE HAS BEEN USED IN COMMERCIAL  
OR NON-DOMESTIC PREMISES.  
5 Year Parts Guarantee  
Hotpoint also offers you a free 5 year parts guarantee. This additional guarantee is conditional on you  
registering your appliance with us and the parts being fitted by one of our authorised engineers. There will  
be a charge for our engineers time. To activate the extra parts warranty on your appliance, simply call our  
registration line on 08448 24 24 24 (ROI 01 230 0800).  
Extended Guarantees  
We offer a selection of repair protection plans that enable you to fully cover yourself against the expense of repair  
bills for the life of your policy. To find the ideal plan for you please call our advice line on  
08448 226 226 (Republic of Ireland 01 230 0233).  
Free Helpdesk Service  
We have a dedicated team who can provide free advice and assistance with your appliance if you  
experience any technical difficulties within the first 90 days of ownership. Simply call our Hotpoint Service  
Hotline on 08448 224 224 (Republic of Ireland 0818 313 413) for telephone assistance, or, where  
necessary, to arrange for an engineer to call. If we cannot resolve the technical problem we will replace your  
machine or, if you prefer, give you your money back.  
15  
 
195082946.05  
02/2011  
-
Xerox Fabriano  
After Sales Service  
No one is better placed to care for your Hotpoint appliance during the course of its working  
life than us - the manufacturer.  
GB  
Essential Contact Information  
Hotpoint Service  
We are the largest service team in Europe offering you access to 400 skilled telephone advisors and 1000  
fully qualified engineers on call to ensure you receive fast, reliable, local service.  
UK: 08448 224 224  
Republic of Ireland: 0818 313 413  
Please note: Our advisors will require the following information:  
Model number:  
Serial number:  
Parts and Accessories  
We supply a full range of genuine replacement parts as well as accessory products that protect and  
hygienically clean your appliance to keep it looking good and functioning efficiently throughout its life.  
UK: 08448 225 225  
Republic of Ireland: 0818 313 413  
Appliance Registration  
We want to give you additional benefits of Hotpoint ownership. To activate your free 5 year parts guarantee  
you must register your appliance with us.  
UK: 08448 24 24 24  
Republic of Ireland: 01 230 0800  
Indesit Company UK Ltd. Morley Way, Peterborough, PE2 9JB  
Indesit Company Unit 49 Airways Industrial Estate,Dublin 17  
Recycling & Disposal Information  
As part of Hotpoints continued commitment to helping the environment, Hotpoint reserves the right to use  
quality, recycled components to keep down customer costs and minimise material wastage.  
Please dispose of packaging and old appliances carefully. To minimise the risk of injury to children, remove  
the door, plug and cut the mains cable off flush with the appliance. Dispose of these parts separately to  
ensure that the appliance can no longer be plugged into a mains socket, and the door  
16  
 

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